FAQ

Frequently Asked Questions

Welcome to our FAQ page. Find answers to frequently asked questions about CPR, BLS, ACLS, and PALS training, including registration, scheduling, requirements, and certification.

Which CPR Certification Is Right for Me?

The right course depends on your profession and certification requirements. CPR is ideal for community members and workplace safety, while BLS is designed for healthcare providers. ACLS and PALS are intended for medical professionals who manage adult or pediatric emergencies. If you’re unsure, check with your employer, licensing board, or school before registering.

CPR teaches the fundamentals of responding to cardiac and breathing emergencies. BLS includes additional healthcare-focused skills such as team-based CPR and AED use. ACLS covers advanced treatment for adult cardiovascular emergencies, while PALS focuses on the emergency care of infants and children.

Yes. CPR Washington provides American Heart Association (AHA) certification courses for CPR, BLS, ACLS, and PALS that follow the latest AHA guidelines.

Absolutely. Whether you’re getting certified for the first time or renewing an existing certification, our courses are designed to guide you through the entire process.

In many cases, yes. Many students complete more than one certification during a single visit.

Yes. We offer blended learning for ACLS, BLS, and PALS certification courses, allowing participants to complete the online educational portion at their convenience before attending a hands-on, in-person skills assessment session.

How Do I Register for a Class?

Simply choose your certification course, select a convenient location and date, then complete your online registration to reserve your spot.

Yes. Many CPR Washington locations offer flexible scheduling with weekday, evening, and weekend appointments.

Yes. If you need to change your appointment, contact CPR Washington as soon as possible. Our team will help you find the next available session based on scheduling availability.

Advance registration is strongly recommended. Reserving your appointment ensures your preferred date and time are available.

Yes. CPR Washington offers on-site training for hospitals, healthcare facilities, schools, businesses, dental offices, and community organizations throughout Washington.

Do I Need to Complete Anything Before My Appointment?

Yes. For blended learning courses, you must complete the required American Heart Association online course before attending your self-guided skills session.

Please bring a valid government-issued photo ID and your online course completion certificate if your course requires one.

Wear comfortable clothing that allows you to kneel and perform chest compressions comfortably during your skills session.

No prior medical experience is required for CPR courses. However, BLS, ACLS, and PALS are intended for healthcare professionals or students entering healthcare careers.

How Does the Skills Session Work?

After checking in, you’ll complete a self-guided skills session using voice-assisted manikins. The manikins provide real-time coaching and feedback while you perform CPR skills according to American Heart Association standards.

No. The hands-on portion is self-guided using advanced voice-assisted manikins. Staff members are available if you need assistance with the equipment or have technical questions during your appointment.

Yes. Every student completes their skills session individually using a dedicated voice-assisted manikin.

Yes. The written exam is completed during the required online learning portion before your in-person skills session.

Students must successfully complete both the online course requirements and the self-guided skills session. The online exam typically requires a minimum passing score of 84% in accordance with American Heart Association standards.

Most self-guided skills sessions can be completed in approximately 20 to 40 minutes, depending on the course and individual progress.

When Will I Receive My Certification Card?

After successfully completing both the online course and skills session, your American Heart Association eCard is typically issued the same day or within 24 hours.

CPR, BLS, ACLS, and PALS certifications are generally valid for two years from the date of issue.

Students receive an official American Heart Association digital eCard. It can be downloaded, printed, or shared electronically whenever needed.

Yes. American Heart Association certifications are widely accepted by hospitals, healthcare employers, EMS agencies, dental offices, nursing programs, and healthcare organizations across the United States.

Yes. Employers can verify your certification using the official American Heart Association eCard verification system.

You can access your digital eCard online or contact CPR Washington if you need assistance retrieving your certification.

How Will I Receive My Online Course Information?

After registering, you’ll receive a confirmation email with instructions for accessing your American Heart Association online course, along with your appointment details.

Yes. The online coursework is compatible with smartphones, tablets, laptops, and desktop computers with internet access.

First, check your spam or junk folder. If you still can’t locate your email, contact CPR Washington, and we’ll resend your registration information promptly.

If you’re unable to access your online course, contact our support team. We’ll help resolve the issue so you can complete your training before your appointment.

Our customer support team is available to answer questions about registration, scheduling, online coursework, certifications, or your upcoming skills session.

Still Have Questions?

Our team is ready to help. We’ll get back to you soon.

What Our Students Say

Hear from Our Certified Professionals

David Evans
12 hours ago
My only takeaway is that the room had no air circulation. The air in that room is really stagnant. The room temperature definitely made me lethargic and fatigued surprisingly fast while doing the exercises during my session which I’m certain decreased my performance. I had to open the windows. I was sweating like an NFL player. 😅 I did make sure to sanitize thoroughly with everything I touched. 😁 The service was exceptional. I received a text message with videos on the day of what to expect during the session. I was also able to watch RQI videos on YouTube beforehand. I called for support trying to find the location and received almost instant communication. Services couldn’t be better. I highly recommend this place. I was able to obtain my BLS certification online at my own pace for the knowledge part and for the in-person session, the test is really easy but a bit harder if you never done it before or haven’t done it in a really long time. Everybody’s experience will vary but you will for sure pass without a doubt. The chest compressions for the adult is where I struggled the most. You have to find that perfect balance with pressure and speed. Overall, it was an excellent experience. Clean environment, professional service, and easy to follow instructions. Please get a fan or some type of cooling system in there as the temperatures start to climb. 😉
Brayden Carrick
22 hours ago
Pretty easy straight forward
Response from the owner:Thanks for the 5-star review, Brayden. We’re glad the process was easy and straightforward for you. We appreciate your feedback and look forward to serving you again.
Veronica Payne
2 days ago
I was skeptical that all of the skills training could be done in a completely automated fashion, but it couldn’t have been easier. The instructions on how to access the facility were very clear, the equipment was top-notch and it didn’t take too long. Highly recommend.
Kailey Rohwer
4 days ago
SJ Baek
5 days ago
Analiza Cruz
6 days ago
Emerina Fly
6 days ago
Claire
6 days ago
Helpful staff. Joy stayed on speaker phone with me for helpful tips and moral support!
Response from the owner:Thank you for the lovely review, Lorretta. We're so glad Joy stayed on speaker phone and was able to provide helpful tips and moral support; we’ll be sure to pass your kind words along to her and the team. If you need anything else, please reach out anytime.
Emma Gassman
7 days ago
Such an easy and great experience! Clear directions provided and efficient system in place to get certified. Highly recommended.
Response from the owner:Thank you, Emma, for the wonderful review. We’re thrilled to hear the directions and certification process were clear and efficient for you. We appreciate your recommendation and look forward to assisting you again in the future.
Madison C.
1 week ago
I’m a pediatric RN & took my PALS course with CPR VAM. I had a great experience - the check-in instructions were clear, the space was clean, & equipment was in great condition/easy to use! I even bumped into the owner, who was coming into clean the space, on my way out - he was very kind & helpful. Would recommend!!!
Quick, effective and great feedback. It was the same training I received in the hospital. Definitely would recommend to all levels needing to renew or get their BLS
K Dougherty
1 week ago
Easy, excellent communication prior to appointment and confirmation of passing immediately after
Julia Bradford
1 week ago
SSajmill 360
2 weeks ago
Heidi Swift
2 weeks ago
Clear instructions and great set up
Mila
2 weeks ago
Tito
2 weeks ago
Computer was very helpful, difficult challenge buy feel confident in my ability
Julian
2 weeks ago
Jenna Le.
2 weeks ago
Sil Sanchez
2 weeks ago
Awesome training! Every helpful!
Jana Kohler
3 weeks ago
Jonna Leigh
3 weeks ago
The directions were great. The online training worked flawlessly. The physical test was straight forward, the facility clean and easy to access. Thank you!
Response from the owner:Thank you, Jonna. We're glad the directions and online training worked well and that you found the physical test straightforward and our facility clean and easy to access. We appreciate your feedback and hope to assist you again in the future.
Makenna Girard
3 weeks ago
Super fast, clean and easy to use!
Photo from customer review
Response from the owner:Thank you, Makenna. We're thrilled you found our service fast, clean, and easy to use. We appreciate your feedback and look forward to serving you again.

Life Saving Courses We Offer

ACLS

Advanced Cardiovascular Life Support

Online Learning

Flexible & self-paced;

Skills Only

Hands-on practice

AHA
Approved

Truster Certification

PALS

Pediatric
Advanced Life
Support

Online Learning

Flexible & self-paced;

Skills Only

Hands-on practice

AHA
Approved

Truster Certification

BLS

Basic Life Support

Online Learning

Flexible & self-paced;

Skills Only

Hands-on practice

AHA
Approved

Truster Certification